The only one that makes inbound support a 500 fortune type of business.
We provide customer service solutions that will make your customers want to come back. We are a team of professionals who know exactly how important it is for you and your business to be able to maintain good relations with the public, so we offer all our clients excellent support by providing them with tips on what they can do in order not only resolve issues faster but also keep their reputation intact.
Why work with us?
Imagine having a company that cares about its customers and provides the best possible experience when they call in. The representatives are friendly and knowledgeable, so you get all your questions answered quickly and easily. And since Chatterborg is always looking to improve your services, we will help you send out surveys to your users.
You're tired of dealing with customer service reps who don't know what they're talking about.
We help you identify opportunities to streamline your customer care processes so that customers can get the answers they need quickly and easily, without having to talk to multiple people or spend hours on hold. This means less time spent on the phone and more time for what’s important.
Customer care can be a pain, frustrating and difficult at times. Share these pains with us.
We at Chatterborg have a team of customer care experts that will work with you to identify opportunities to streamline your customer care processes so that they are more efficient and effective at reducing churn while making people talk greatly about your brand.
We’ll help make sure that every interaction between your company and its customers is an enjoyable one!
You're tired of dealing with customer support. It's a hassle to call or email them and you never get the help you need.
We make it easy for customers to reach us and we respond quickly so they can get the answers they need when they need them most. This means less time on hold, fewer emails, and more satisfied customers who will talk about how great your company is!
Our consulting services are designed to identify opportunities that can be implemented immediately at your organization to decrease churn rates by 20% or more in 90 days or less.
Let's Streamline Your Customer
Support Processes
We partner with you to understand your existing customer support processes and identify the opportunities for improvement. Our goal is to simplify the process, automate repetitive steps, and help scale up your customer service activities.
We are a Freshworks partner and we will identify the right set of tools for you. With the help of Freshwork’s customer support tools, we help you stay nimble but still responsive.
We help you optimize your system for a seamless customer experience. You can bring together every customer conversation into a user-friendly and centralized interface, which further helps right and fast support to your customers.
How We Help Businesses
Find Areas of Improvement / Automation
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Recommend The Right Freshworks Tools
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Provide Implementation and Training Support / Provide support when needed!
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Setting up a meeting
Meeting your clients’ expectations is an important part of running any business, and often the most difficult responsibility for entrepreneurs.
We not only consult on what will work best for each individual or organization but also develop plans that have been successful in other areas where our client’s culture is similar so they can meet their goals as quickly as possible while limiting setbacks from inevitable challenges along the way.
Find out what are the major and minor issues.
Finding out what are the main issues your business has in their customer care process can be a difficult task. It’s not just about dealing with irate customers that don’t like something you did, but also about policies and procedures to follow as well as enforcing these things for all of our employees. But there is hope!
We will share some ideas on how to find those problems so we know where they come from before anything else gets worse than it already is.
Implement solutions / train support
When it comes to solving problems and providing better customer service, there is no one-size fits all approach.
The most successful businesses are always trying new things in order to stay ahead of the competition; they need a plan of action that takes into account their strengths as well as weaknesses.
Working with Chatterborg, they are hardworking, adapt quickly, and have proven themselves to excel in something new and difficult such as inventory stocking SaaS such as us. Even so, they went to the lengths of giving 1 to 1 demo to the clients without us asking. Chatterborg’s agents also have gotten a 99% satisfaction rate with the clients they have talked to and helped. Even much so, they had upgraded because of them. They also went the extra mile to take on serious tasks such as public PR customer care and making those strangers into buying customers just from the stunts they pulled during our launch sale.
If you do hire Chatterborg, you will not regret it as I had the pleasure of working with them during our launch. They consistently impressed me with their work ethic, customer service, and burgeoning skills.
Nikhil Jathar
Executive Director
With Chatterborg, you'll be able to offer excellent and dependable customer care that always feels like it's tailored specifically for them!
Book a call TODAY!
What is Freshworks?
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.
How it Works with Chatterborg x Freshworks
We help you find the right the Freshworks product for your business needs!
Understand Business Needs
Initial consultation to understand your customer support processes
Find Right Solution
Identify the right Freshworks products to automate and simplify your business when needed
Implementation Support
Help you in the implementation of the right set of tools and agents and possibly integrations!
Training & Support
on-going support
Who uses Freshworks?
And more..
The Freshworks tools we use to bring CS success to your business.
Services
Strategic Consulting
Services
Solution Architecture
Need help setting up or maintaining your Freshworks product?
Book a call TODAY!
Services
Solution Implementation
Services
Team Member Training
