Our power is satisfied end-users
Our current stats and growing!
You don’t have to worry about hiring someone who doesn’t know what they’re doing or isn’t invested in providing great customer service. Book with our team today and see why we’re the top choice for businesses around the world!
Our current stats and growing!
You’re already maximizing your chat support with the latest techniques, but why not go one step further? We can boost them by 40% more and make sure you maintain human-like interactivity so customers feel like they are talking directly with someone at their beck and call!
Chat is the future of marketing, as they allow us all to form a relationship with clients and their brands. When using our chat services, we make sure every interactivity is cared for so that your customers will feel safe enough in trusting you on what kind of service they need from a company like yours!
When you have brands that can command a devoted following, the best way to engage customers is through customer-centricity. Why not let us help?
The best Solo plans to get you started!
You deserve success. We're eager to share our expertise with you, and we want the best for your business! Contact us today so that together can create a custom quote tailored just for YOU!
The best Solo plans to get you started!
For those websites that are starting out
Hours can be adjusted and days as well
For those who are gaining traction
Hours can be adjusted and days as well
For those who need us
Hours can be adjusted and days as well
Of course! The account manager that is assigned to you will help you with the reports, what needs to be resolved if an issue arises within your internal processes in delivering customer satisfaction and management of our agents within your organization!
They will also be there to help with security and support. Any questions or if you need help, please do send them a query and they will be there to help you!
We’ve done many different industries and products. From the easiest to understand to one that you would need years of training to effectively use it. We ask to do training on your end for both our account manager and agents. We will also do our due diligence in researching your product, what your values are and what you want to make a successful product customer care satisfaction.
Also hiring the right people is essential to growing your business. That’s why we work with qualified professionals who can meet all of your needs!
Good Question. This can be answered in many ways, but what I can say is that we have a vigorous training program. Before they go into the first line which is chat support, we make sure they have these qualities:
Of course! We have many different packages and you can order as many agents as you’d like! We can help you calculate what exactly you’d need in terms of resources for the type of job and from there we can get started!
Yes! Installing the chat onto your website is very easy with one line of code! We use Freshdesk Omnichannel as you can get the best of both sides in terms of functionality and automation to help with the chat loads and agent productivity.
We will provide this once your account is set up and can provide a discount with our partner, Freshworks.
When installing, we can do it with our developers or with yours!
We will need to make sure what is needed so that we can integrate your other tools (such as a CRM) to send the leads to!
Yes, you can! Just contact us and we can discuss what your needs are!
Yes, our chat support service is fully GDPR compliant. We take data privacy and security very seriously and have put in place all the necessary measures to ensure that your data is protected at all times.
We also use NDA contracts, weekly security training, and auditing.
Chat support is provided without a trial, but if you have any doubts or questions please let us know and we’ll be happy to assist.
Not an issue at all! We can put our agents in your chat system as long as you teach us how to use it effectively. We find that most clients have their own chat solution.
However, most of the time we quickly find out that the chat solution does not do its job correctly and has constant functionality issues, or is not fit for the type of business they are trying to run for. This can impact our work quality and your company’s reputation when scaling.
In this case, if it happens to you, we have our partnered tools/packages and can help negotiate a deal for you. The base setup and automation work would be free of charge.
Of course! We can integrate with your CRM in order for our chat support team to send qualified leads.
Most of the time clients buy your services due to the quality of our support help. This organic reach makes them power users for your product.
