Intuitive, feature-rich, affordable customer support software

Over 150,000 businesses of all sizes trust Freshdesk.

An omnichannel helpdesk

Freshdesk is an easy to use, intuitive, feature-rich, affordable
customer support software
. It helps you

using one single team inbox and setting deadlined for tickets

ensuring a ticket is assigned to a single agent and creating custom statuses for tickets

using canned responses

using one single team inbox and setting deadlined for tickets

ensuring a ticket is assigned to a single agent and creating custom statuses for tickets

using canned responses

team huddles to get insights from experts across the company

sharing ownership on a ticket

linking tickets to give consistent solutions for widespread issues

team huddles to get insights from experts across the company

sharing ownership on a ticket

linking tickets to give consistent solutions for widespread issues

using live chat

managing social pages from the helpdesk

converting emails and call recordings into tickets

letting customers raise tickets from the website

giving them knowledge base articles

using live chat

managing social pages from the helpdesk

converting emails and call recordings into tickets

letting customers raise tickets from the website

giving them knowledge base articles

intelligent automatic ticket assigning

automatic notifications on changes made on a ticket

time and event-triggered automation

intelligent automatic ticket assigning

automatic notifications on changes made on a ticket

time and event-triggered automation

automatically suggested solutions

knowledge base articles as ticket responses

moderation workflows to inhibit posts that violate guidelines

article metrics like the number of views and likes

automatically suggested solutions

knowledge base articles as ticket responses

moderation workflows to inhibit posts that violate guidelines

article metrics like the number of views and likes

helpdesk reports on agent performance

customer support ratings

a dashboard for real-time data and insights for your business

helpdesk reports on agent performance

customer support ratings

a dashboard for real-time data and insights for your business

the portal

agent roles

URLs and apps

the portal

agent roles

URLs and apps

custom SSL certificates

IP and network restrictions

custom SSL certificates

IP and network restrictions

Keep track of conversations by

using one single team inbox and setting deadlined for tickets

ensuring a ticket is assigned to a single agent and creating custom statuses for tickets

using canned responses

using one single team inbox and setting deadlined for tickets

ensuring a ticket is assigned to a single agent and creating custom statuses for tickets

using canned responses

Resolve issues together with

team huddles to get insights from experts across the company

sharing ownership on a ticket

linking tickets to give consistent solutions for widespread issues

team huddles to get insights from experts across the company

sharing ownership on a ticket

linking tickets to give consistent solutions for widespread issues

Provide support across channels by

using live chat

managing social pages from the helpdesk

converting emails and call recordings into tickets

letting customers raise tickets from the website

giving them knowledge base articles

using live chat

managing social pages from the helpdesk

converting emails and call recordings into tickets

letting customers raise tickets from the website

giving them knowledge base articles

Increase the productivity of your team with

intelligent automatic ticket assigning

automatic notifications on changes made on a ticket

time and event-triggered automation

intelligent automatic ticket assigning

automatic notifications on changes made on a ticket

time and event-triggered automation

Help customers help themselves with

automatically suggested solutions

knowledge base articles as ticket responses

moderation workflows to inhibit posts that violate guidelines

article metrics like the number of views and likes

automatically suggested solutions

knowledge base articles as ticket responses

moderation workflows to inhibit posts that violate guidelines

article metrics like the number of views and likes

Measure and improve efficiency with

helpdesk reports on agent performance

customer support ratings

a dashboard for real-time data and insights for your business

helpdesk reports on agent performance

customer support ratings

a dashboard for real-time data and insights for your business

Make customizations to

the portal

agent roles

URLs and apps

the portal

agent roles

URLs and apps

Stay secure with

custom SSL certificates

IP and network restrictions

custom SSL certificates

IP and network restrictions

Explore Freshdesk to move from chaos to control
Sign up for free demo solution today

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